Privacy Policy

Signalift Intelligence ("Signalift", "we", "us") helps restaurants understand and respond to their guest reviews. This policy explains what we collect and how we use it.

Information we collect

• Account information — the name and email address you use to sign in, so we can authenticate you and secure your account.
• Restaurant & review data — the restaurants you connect and the public reviews we retrieve on your behalf from platforms you link (e.g. Google, Talabat, Mrsool, The Chefz). This data is used to power your dashboards, analysis and reply drafts.
• Usage data — basic technical information (such as app version and error diagnostics) needed to keep the service reliable.

How we use information

• To provide the service: aggregating reviews, generating AI analysis and summaries, and drafting on-brand replies.
• To authenticate you and keep your account and data secure.
• To operate, maintain and improve the app.

AI processing

Review text may be processed by third-party AI providers to produce summaries, sentiment, categories and reply drafts. Only the content needed for that analysis is sent, and it is not used to train third-party models.

Sharing

We do not sell your data. We share information only with service providers that help us run Signalift (e.g. cloud hosting and AI processing), under confidentiality obligations, and where required by law.

Data retention & your rights

We retain your data for as long as your account is active. You can request access to, correction of, or deletion of your data — including deleting your account and its associated review data — by contacting us at ahmed.enin@virgingates.com.

Security

Passwords are stored only as salted one-way hashes, and data is transmitted over encrypted connections.

Children

Signalift is a business tool and is not directed to children under 13.

Changes

We may update this policy from time to time; material changes will be reflected by the "last updated" date above.

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Questions? Contact ahmed.enin@virgingates.com.